Digital Inequality

research on skills, uses, and outcomes of Internet technology

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Projects

From digital skills to tangible outcomes
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21st-century Digital Skills
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Social Context of Digital Inequality
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In the Media

A new report released by the University of Twente points to a loss of 8% of the working day in the Netherlands as a result of inadequate digital skills. The drop in productivity racks up to a financial loss of some 19 billion euros a year.
 
Commissioned by the European Computer Driving Licence, “Ctrl Alt Delete: Productivity Loss Due to IT Problems” stresses the scale of the problem affecting the Netherlands, and highlights a lack of awareness at both management and employee level. 
 
Recommendations include establishing more structured IT training and education, as well as expanding the role of helpdesks, and formalising ad-hoc assistance provided by tech-savvy colleagues in the workplace.
 
Researcher, Dr Alexander van Deursen, claims that: “Most Dutch employees benefit greatly from the use of computers and the Internet. However, the daily time losses incurred as a result of non-functioning or malfunctioning computers or software, and the lack of knowledge and skills with which to efficiently operate computers, the internet and software, are simply too great.
 
“For every hour spent at a computer, we lose 4 minutes and 34 seconds per person. This applies to low-skilled workers in particular, who lose as much as 10% of their working hours in this way."