Digital Inequality

research on skills, uses, and outcomes of Internet technology



From digital skills to tangible outcomes
Skils uses outcomes238x194

21st-century Digital Skills

Social Context of Digital Inequality


Scheerder, A., Van Deursen, A.J.A.M. & Van Dijk, J.A.G.M. (2017). Determinants of Internet skills, uses and outcomes. A systematic review of the second- and third-level digital divide. Telematics and Informatics, 34, 1607-1624. 

Recently, several digital divide scholars suggested that a shift is needed from a focus on binary Internet access (first-level digital divide) and Internet skills and use (second-level digital divide) to a third-level digital divide in which the tangible outcomes of Internet use are highlighted. A plethora of studies have been conducted to identify determinants of digital divides. Unfortunately, there is a lack of consistency in the terminology used. Moreover, terms are often not theoretically grounded. Therefore, we conducted a systematic literature review of digital divide determinants. The results show that the third-level digital divide was underexposed. The primary focus is on Internet use. More importantly, the identified determinants show that digital divide research is largely limited to sociodemographic and socioeconomic determinants.