Digital Inequality

research on skills, uses, and outcomes of Internet technology

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From digital skills to tangible outcomes
Skils uses outcomes238x194

21st-century Digital Skills
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Social Context of Digital Inequality
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Abstract:
Through a survey with a representative sample of Dutch Internet users, this paper examines compound digital exclusion, that is, whether a person who lacks a particular digital skill also lacks another kind of skill; whether a person who does not engage in a particular way online is also less likely to engage in other ways; and whether a person who does not achieve a certain outcome online is also less likely to achieve another type of outcome. We also tested sequential digital exclusion, whether a lower level of digital skills leads to lower levels of engagement with the Internet resulting in a lower likelihood of an individual achieving tangible outcomes. Both types of digital exclusion are a reality.